Refund Policy

Return Policy

Should you decide to return your Trilogy Gift Card, you can return it to us within 30 days for a refund. Keep in mind that all Gift Cards must be physically returned to Trilogy.

Once we receive the returned Gift Card, you will receive a return confirmation via email. Please allow 3-5 business days for a credit to reflect on your card.

Gift Cards are non-refundable or replaceable if lost or stolen.

Address for returns:

Trilogy
100 St Clair NE, Third Floor
Cleveland, OH 44114
ATTN: Returns Department

When mailing a return, we highly recommend adding tracking information for your personal records.